Return and exchange info

Return and exchange info

You are the ultimate jury which determined whether the ordered product meets your expectations. Try the article if they fit and meet your need. Are you not satisfied? Please send the item back for exchange or refund. (Article has to be back, within 14 days after receiving the goods). Customer pays and carries risk for return. Please make sure that you fill in the return form of added a paper in the return shipment with your name and address information and why you return the article(s) and what you want u to do? exchange or refund.

If you want a refund we only credit the articles not the delivery and administration costs if applicable.

Refund will be made in the same way as you have paid by credit card or paypal you will receive the money back to your credit card or paypal account / statement. Refund will take max 5 - 10 working days after receiving your return

Make sure that the goods are returned in the same condition in which you received the goods. Send returns to:

Emmen schoenen
Winkelcentrum Woensel 12

5625 AA Eindhoven, The Netherlands, Europe

Unstamped shipments will be refused or the high cost will be if applicable from the credit.

please notice that PayPal has a special shipping refund option for customers to get back there shipping cost. See the website of Paypal for more information


If you want to exchange because the size is not good if you do want another article or size and the price of the item where you want to exchange for has the same price or less. Please send us an email to reserve a request regarding your exchange. We will make a reservation for the new article and will be send free of charge to you once the return is received. Possibly difference in amount will be refunded.


In the following cases, items cannot be return for credit or exchange;

  • - worn or damaged items
  • - items that are no longer returned in the original packaging (all items are in their original packaging sent to you)
  • - items where the labels are removed or have been re-applied
  • - maintenance products, underwear, jewelry, gloves, hats and scarves